Frequently asked questions

FAQs for the De Mer resort. The best resort in Klaeng, Rayong

Everything you need to know before you arrive. If you have a question that isn’t covered here, call us on 038 639 101 or message us on WhatsApp at 062 912 1951.


Your stay

Check-in and check-out times

Check-in is from 14:00. Check-out is at 11:30. The front office is open from 07:00 to 22:00. If you arrive outside these hours, security is on-site around the clock and can be reached via the phone in your room.

Room types and bed configurations

Most rooms at De Mer are 24 sqm and sleep two to four guests with two king-size beds. A selection of rooms are available with four single beds instead. All rooms have a private bathroom and no separate living area. Four rooms are fully accessible for guests with disabilities.
If you’d like to request a specific bed configuration, contact us before arrival and we’ll do our best to accommodate.

What’s included in the room

Every room comes with four bottles of water replenished daily, a refrigerator, kettle, four glasses, one hair dryer, two body towels, body wash and shower gel. A small key deposit of 200 THB per room is collected at check-in and returned when you leave.

Breakfast

Breakfast is included in your room rate and is served daily from 07:00 to 10:00 as a full buffet with filter coffee, tea, and cold drinks. A café on-site serves premium hot and cold drinks if you want something beyond the buffet, at an extra charge.

Smoking policy

All rooms are non-smoking. Guests are welcome to smoke on the balcony outside their room or in the designated smoking areas on the property.

Can I bring food and drinks from outside?

Yes. You’re welcome to bring your own food and eat in the common areas or outside your room. The hotel bar and restaurant sell a full range of alcoholic beverages if you’d prefer to order on-site.


Families and children

Children and family policy

Children aged four and under stay free of charge. Children aged five to eight are charged at half the adult rate. Children nine and over are counted as full adults for pricing purposes.
The hotel has a babysitting service available on request. Baby cots are not available, so if you’re travelling with an infant please plan accordingly.


Pets

Pet policy

De Mer is pet-friendly. The fee is 400 THB per stay for pets up to 10 kg. Pets over 11 kg are charged an additional 400 THB on top of the standard rate. Please let us know in advance if you’re bringing a pet so we can prepare the right room for you.


Facilities and access

The beach

De Mer sits directly on Nam Daeng Beach, a white sand beach on the Gulf of Thailand coast in Mae Phim, Rayong. The beach is private to guests of De Mer Resort and The Toy Beach Resort, the neighbouring property under the same ownership. Guests of both resorts have free access across both properties.

De Mer Resort and The Toy Beach Resort

De Mer and The Toy Beach Resort are two separate properties next door to each other, owned and managed by the same team. Guests of both resorts share the beach and have free access to each other’s facilities.
The Toy Beach Resort has 78 rooms, all deluxe configuration for up to four guests, with select rooms positioned closest to the beach. De Mer has 58 rooms across several room types, including sea view rooms with balconies and four accessible rooms for guests with disabilities.
If you’re not sure which property is right for you, call us and we’ll help you decide based on what you’re looking for.

Parking

Both resorts share a two-zone car park. The zone you’re assigned to depends on which resort you’re booked at. The car park can accommodate up to four to six coaches, so there is ample space for cars.

Front office hours

The front office is open from 07:00 to 22:00 every day. Security is on-site overnight and the phone in your room connects to the duty team 24 hours a day.


Getting here

Transfers and taxis

The hotel can arrange a taxi or transfer on request. The cost is paid directly by the guest. To book, contact the front office on 038 639 101 or WhatsApp 062 912 1951 and we’ll confirm the fare and availability for your journey.


Activities

Activities and entertainment

The resort has live music and a cabaret show every evening. On Saturday and Sunday evenings there is a fire baton twirling show on the beach. Banana boat rides are available on the beach in the evenings, and rubber rings are available for rental.
The hotel sells tickets for snorkelling and scuba diving packages. There are two options. The shared day trip joins a small group and visits three islands – suitable for one to four guests. The private charter lets you choose your own islands and departure time, and is suitable for larger groups or guests who prefer a private trip. Speak to the front office to book either package or to ask about current pricing.


Contact

How to reach us

De Mer Resort Phone: 038 639 101 Manager and WhatsApp: 062 912 1951 Email: rapepong.saledemerresort@gmail.com
The Toy Beach Resort (sister property) Phone: 038 657 229
The front office is open 07:00 to 22:00. For urgent matters outside these hours, use the room phone or WhatsApp.